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Making a Complaint

We are a member of The Property Redress Scheme (PRS) and aim to provide the highest standard of service to all our customers. In order to ensure that your interests are safeguarded, we have put into place a set process by which any raised complaints are handled; this allows us to handle any issues or concerns effectively and wherever possible, as soon as they are raised.

  • All complaints to be made in writing for the attention of the manager, to our office at 84 Walm Lane Willesden Green London NW2 4QY
  • On receipt of your complaint we shall within 10 working days acknowledge the complaint being received; informing you we are investigating the complaint raised.
  • We shall provide a detailed response in writing to your complaint by recorded post, having carried out a detailed investigation.

We have 8 weeks from the date of your complaint being received to provide a response.

Making a complaint